Effective Date: August 9, 2026

Welcome to Starline Express Delivery. These Terms and Conditions govern your use of our website and the shipping services we provide. By accessing our website, requesting a shipment, or using any of our logistics services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Our Services

Starline Express Delivery provides local and international shipping solutions, including air freight, sea freight, land freight, express delivery, door-to-door delivery, parcel delivery, cargo transportation, and logistics services. All services are subject to availability and applicable shipping regulations.

Booking a Shipment

Customers are responsible for providing accurate shipment details, including sender and recipient information, package dimensions, weight, contents, and delivery addresses. Incorrect or incomplete information may result in delays, additional charges, or failed deliveries.

Shipping Charges

Shipping fees are calculated based on factors such as shipment weight, dimensions, destination, shipping method, customs requirements, and any additional services requested. All applicable charges will be communicated before shipment confirmation.

Payment

Payment must be completed before a shipment is processed unless a separate credit agreement has been approved. We accept approved payment methods offered by Starline Express Delivery. Failure to complete payment may delay or cancel shipment processing.

Delivery

We make every reasonable effort to deliver shipments within the estimated delivery timeframe. However, delivery dates are estimates only and are not guaranteed. Delays may occur due to weather conditions, customs inspections, transportation disruptions, government regulations, public holidays, or other events beyond our reasonable control.

Door-to-Door Service

For shipments using our door-to-door service, customers must ensure that collection and delivery addresses are accessible. If delivery cannot be completed because of incorrect information or recipient unavailability, additional delivery or storage charges may apply.

Customs and International Shipments

International shipments may be subject to customs inspections, import duties, taxes, and other government fees imposed by the destination country. These charges are generally the responsibility of the customer or recipient unless otherwise agreed in writing.

Customers are responsible for ensuring that shipped items comply with the laws and regulations of both the origin and destination countries.

Prohibited Items

Customers must not ship any items prohibited by applicable laws or transportation regulations. This includes illegal goods, hazardous materials not accepted for transport, counterfeit products, explosives, flammable substances, or any items restricted by carriers or government authorities.

We reserve the right to refuse, inspect, or cancel shipments that violate these requirements.

Shipment Tracking

Tracking services may be available for eligible shipments. Tracking information is provided for customer convenience and may occasionally experience delays or temporary interruptions due to carrier updates.

Customer Responsibilities

Customers agree to:

• Provide accurate shipment information.
• Properly package all items before shipment.
• Ensure shipped items comply with applicable laws.
• Pay all applicable shipping charges.
• Cooperate with customs or regulatory requirements when necessary.

Limitation of Liability

To the fullest extent permitted by law, Starline Express Delivery shall not be liable for delays, indirect losses, loss of profits, business interruption, or damages resulting from circumstances beyond our reasonable control, including severe weather, customs delays, transportation disruptions, government actions, labor disputes, or natural disasters.

Our liability for any shipment shall be limited to the extent permitted by applicable law and any declared shipment value or additional protection purchased, where applicable.

Cancellations

Shipment cancellation requests must be submitted before the shipment has been collected or dispatched. Once transportation has begun, cancellation may not be possible or may be subject to applicable fees.

Refunds

Refund requests are reviewed individually based on the circumstances of each shipment and our Refund Policy. Approved refunds will generally be processed using the original payment method where possible.

Intellectual Property

All content on this website, including text, graphics, logos, images, trademarks, and other materials, is the property of Starline Express Delivery and may not be copied, reproduced, distributed, or used without prior written permission.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Revised versions become effective immediately upon publication on our website. Continued use of our services after changes have been posted constitutes acceptance of the updated Terms and Conditions.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Starline Express Delivery operates, without regard to conflict of law principles.

Contact Us

If you have any questions regarding these Terms and Conditions or our services, please contact our customer support team. We are always happy to assist you with your shipping and logistics needs.

By using the services of Starline Express Delivery, you acknowledge that you have